SA Home Loans is a mortgage finance company and mortgage insurance provider based out of Durban, South Africa. Founded in 1999, SA Home Loans takes pride in being South Africa’s only specialist mortgage provider. Its services cover origination and credit approval through to registration and ongoing loan servicing. Since its inception from humble origins, SA Home Loans has grown to help more than 300,000 people with their home financing needs.
Kovilan Muthumanikam, a business support manager with SA Home Loans, noticed that the organization's service desk was routinely swamped with password reset and account lockout requests calls from employees. This resulted in his IT staff spending most of their time resolving such requests, while other business-critical tasks that demanded the IT staff's expertise were impacted. Muthumanikam needed a solution that would enable users to handle common service requests without the help desk's intervention.
SA Home Loans
Banking
South Africa
- Kovilan Muthumanikam, IT business support manager
Muthumanikam looked for a self-service solution that would enable employees to reset their own passwords and unlock their own user accounts. The team implemented ADSelfService Plus, ManageEngine's self-service password management and single sign-on solution, and users are now able to perform self-service straight from their login screens. The help desk also noticed a considerable reduction in the number of password reset-related calls.
This robust tool also helped tackle issues with user enrollment. The enrollment reminder feature helps the SA Home Loans IT team send periodic reminders to users via email or push notifications. With ADSelfService Plus, Muthumanikam was also able to force non-enrolled users to enroll.
ManageEngine ADSelfService Plus is an integrated Active Directory self-service password management and single sign-on solution. It offers password self-service, password expiration reminders, a self-service directory updater, a multi-platform password synchronizer, and single sign-on for cloud applications. ADSelfService Plus also offers both Android and iOS mobile apps to facilitate self-service for end users anywhere, at any time. ADSelfService Plus supports IT help desks by reducing password reset tickets and spares end users the frustration caused by computer downtime. For more information about ADSelfService Plus, visit manageengine.com/products/self-service-password.
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