TXP Corporation is an Original Design Manufacturer (ODM), for the communications industry involving ONT (optical network terminal) and SMT (surface mount technology). The company is located in Richardson, Texas and is considered a small business. TXP basically acts as an electronics product accelerator to bring products to market more rapidly than is possible anywhere else in the industry. TXP provides products and services to satisfy the needs and exceed the expectations of their customers. And this is achieved through commitment to quality, innovation, time to market, customer satisfaction and value.
TXP
Manufacturing/Supply
USA
100+
TXP Corporation, although a small business lays utmost importance to satisfy and exceed the expectations of their customers. The company maintains many systems in-house including ERP systems, Helpdesk systems, Email, Intranet and others. TXP accomplishes the authentication process by binding all their systems into the Windows Active Directory. With umpteen applications getting executed, ensuring uninterrupted access to the deployed systems and technologies for users is considered indispensable at TXP. The simplest reason being that if someone cannot sign on, it means that he/she cannot work till the problem is rectified. This would ultimately slow down the the usual process, and hinder the progress of TXP. These kind of issues were prevalent when the users' password reached expiry. And for quite a few road warriors that were gone for weeks at a time, password expiry issues used to almost cripple all their activities.
Chris Jackson, Systems Administrator, TXP Coporation.
It was then realized that an automated system that would allow users to reset passwords remotely without requiring local network access (for road warriors) and warns users via email and/or sms about an upcoming password expiry would help overcome these issues related to user password.
TXP was able to clearly sense an upcoming state of jeopardy and badly needed a solution that would help elude problems related to lapsed passwords of users. Their search for a solution involved a couple of password reset tools including the SysOp Tools' Password Reminder Pro software. These solutions were not viable due to reasons like the non-availability of the functionality in a single package, higher cost and an unfriendly customer licensing model which was locked to a specific domain. The limited product support offered was yet another drawback of those software.
Chris Jackson, Systems Administrator, TXP Coporation.
It was at this moment, TXP spotted ManageEngine ADSelfService Plus to be a software that outran its co-players in almost all important aspects. ADSelfService Plus contained all the features that TXP expected. And all this was readily available at a fraction of the cost when compared to competition.
Chris Jackson, Systems Administrator, TXP Coporation.
ADSelfService Plus offered the flexibility to end users to unlock their accounts This greatly helped reduce the volume of Helpdesk calls associated with account lockout issues. Moreover the web-based UI of ADSelfService Plus, made it absolutely simple and easy to use the application. Despite this resilience, the product also extended a strong security coverage through its Secret Question and Answer module. And all this attributed to TXP's choice of ADSelfService Plus.
The dedicated and round the clock support offered by the product was yet another feature that impressed TXP. And this was quite visible from their promptness in resolving queries and their eagerness to collate customer feedback inorder to enhance the product.
Chris Jackson, Systems Administrator, TXP Coporation.
Above all, TXP Corporation was absolutely convinced by the pricing model of ADSelfService Plus. The User based pricing model translated a clear value for money preposition. Also the comprehensive set of features offered by the product, made it quite compelling for TXP to immediately deploy ADSelfService Plus in their environment.
Chris Jackson, Systems Administrator, TXP Coporation.
Putting it all together, ADSelfService Plus gave TXP an extra mileage when compared to other password reset software in the market.
TXP Corporation has been able to witness a notable difference in the performance of their employees after the deployment of ManageEngine ADSelfService Plus in their environment.
Chris Jackson, Systems Administrator, TXP Coporation.
Over a 100 employees have successfully enrolled themselves in the self service application and are already enjoying a hassle-free experience in terms of resetting their own passwords, without any one else's intervention. Moreover, the ability of the application to auto-send password expiry notification to the enrolled users via email, actually made life simple for both IT administrators as well as the users.
Chris Jackson, Systems Administrator, TXP Coporation.
To put it simple, TXP Corporation is now experiencing improved productivity by using the self service benefits offered by ADSelfService Plus. Password Reset is no more considered an issue at TXP, thanks to ManageEngine ADSelfService Plus.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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