Configuring Security Questions & Answers

In this method, users enter answers to the security questions during enrollment. They need to provide the same answers during authentication to prove their identity.

  1. Navigate to Configuration → Self-Service → Multi-factor Authentication.
  2. From Choose the Policy dropdown, select a policy.
  3. Click the Configuration tab.
  4. Click Security Questions & Answers.
  5. Enter a value for the Number of Administrator-Defined Questions.
  6. Click Edit Questions to add, modify, or delete questions, and mark a question as mandatory.
  7. Enter a value for the Number of User-Defined Questions. These are questions that the end users will set themselves during the enrollment process.
  8. Enter the values for the Minimum and Maximum Number of Characters for Users' Answers.
  9. Click Save.

The "Question Settings" will allow you to define the following:

The "Answer Settings" will allow you to define the following:

Number of Administrator-defined questions:

These are the questions that you, as an administrator, wish to ask the user during the Identity Verification Process .

Number of user-defined questions:

User-defined questions are questions that users will set themselves during enrollment process. You can set a limit on the number of user-defined security questions.

Number of characters for user-defined questions:

Through this option, you can set the limit on number of characters for user-defined questions. Enter the minimum and maximum values.

Number of characters for answers:

Set limits on the number of characters that users can use for their answers during enrollment process. Enter minimum and maximum values as desired.

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