Below is the list of errors that may arise while installing the login agent in Mac machines and the solutions to resolve the error:
Connection timed out.
Possible cause: The macOS client, in which you are trying to install the login agent, is shut down or not connected to the domain network.
Possible cause: Remote Login has not been enabled.
The network path was not found.
Possible cause: The target computer could not be contacted.
Logon Failure: Unknown user name or bad password
Possible cause: Incorrect username or password for the service account.
Possible cause: The service account does not have the required administrative privileges over the targeted macOS client.
Solution: Provide admin privilege to the service account by following the steps below:
Invalid service account credentials.
Possible cause: Invalid or expired service account credentials in the Domain Settings.
Solution: Update the correct service account credentials. Also, verify the macOS client's integration with AD.
Insufficient privileges to the service account.
Possible cause: The service account does not have the required root privilege to perform a remote installation of the package over the targeted macOS client.
Solution: Provide root privilege to the service account by following the steps below:
No authentication details found for the domain.
Possible cause: Insufficient privileges for the service account in the Domain Settings of ADSelfService Plus.
Solution: Provide the domain user credentials with admin privileges.
Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.
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