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Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring
Account Management Home » Helpdesk Software Features

Account Management

Manage your accounts and provide quality services with features thoughtfully designed to handle multiple clients using ServiceDesk Plus - MSP. As a Managed Service Provider you need to protect your client's data and establish your business relationship by providing security and visibility on their account.

  • Manage all your Customer accounts & services in a single central repository.
  • Configure email address specific to each account, fetch and convert it as a ticket into ServiceDesk Plus - MSP.
  • Provide account specific login URL and distinguish each login user accordingly.
Account Mnagement
  • Configure Business rules and dispatch Tickets to their respective groups and technicians of that account.
  • Set up Account Service Level agreements and tie the tickets with respective due by time.
  • Provide Knowledge base specific to each account and restrict user/technician access according to their account.
  • Customize the login and header logo with the respective Account and look professional.
  • Scan and discover your clients Assets and manage them according to each accounts access privileges.
  • Manage your accounts software licensing with the various licensing options offered in ServiceDesk Plus - MSP.
  • Take control over your client's computer using our integrated Remote control functionality and avoid round trips.
  • Analyze and get visibility over each account by the various reporting option provided in Servicedesk Plus - MSP.