Account management

Handling multiple client organizations? Tie them all to a common platform and take control.
 

What is MSP account management?

MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes. For MSPs, account management means managing multiple organizations as individual accounts on a common platform.

Why is account management important?

Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome.

ServiceDesk Plus MSP for account management.

ServiceDesk Plus MSP is thoughtfully designed with unique features to handle multiple clients, so you can ensure quality services for your customers. You can protect your clients' data, establish your business relationships by providing security and visibility, maintain their contacts, and accomplish a lot more with this handy tool for MSPs.

Manage multiple clients

Manage individual contacts and accounts. Establish business relationships.

  • Organize and manage every contact in your accounts, centrally.
  • Scan and discover your clients' assets and manage them easily for each account.
  • Personalize the accounts according to each client's needs.
  • Analyze and stay on top of KPIs for accounts with custom and built-in reports.

Streamline your tasks for exemplary services. Boost customer satisfaction.

  • Configure business rules and direct tickets to the right technicians and groups.
  • Convert emails to tickets in each account with simple configurations.
  • Set up unique service level agreements for each account.
  • Create a unique knowledge base for each account with suitable user restrictions.
  • Manage licenses for your clients' software, effortlessly.
  • Access clients' computers from anywhere with integrated remote control.
MSP account management