What is automatic ticket dispatching and why is it important for your help desk?
MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes. For MSPs, account management means managing multiple organizations as individual accounts on a common platform.
ServiceDesk Plus MSP for automatic ticket dispatch.
ServiceDesk Plus MSP automatically dispatches tickets to route your incoming tickets to the right technician. You can choose to set ticket assignment using either the round robin or load balancing technique.