As an MSP, you have to juggle technicians around client locations. When that's not done efficiently, it's a waste of time and resources. Field service management in ServiceDesk Plus allows you to effectively manage field staff and assign them to client locations based on proximity. This helps you prioritize jobs, provide consistent quality services, encounter fewer unncessary and cancelled trips, and achieve better performance.
With the Google Maps and Zoho Maps integration, ServiceDesk Plus MSP makes it easy for IT administrators to visually locate all their on-site technicians and client-sites in a single place. This enables you to plan and coordinate the scheduling of field staff in order to minimize technician availability issues and ensure maximum efficiency on the field.