Associating Problems/Incidents to Change

     

    Problems/Incidents which caused the change as well as future problems/incidents which can be addressed by the change can be associated to it under this section.

     

    Associating Problems with Change

    1. Select Problems/Incidents tab.

    2. Click Attach button under Problems List section.

    3. Choose Problems to be associated with the Change.

    4. Click Associate Problems button.

     

    Associating Incidents with Change

    1. Select Problems/Incidents tab.

    2. Click Attach button under Requests List section.

    3. Choose Incidents (Requests) to be associated with the Change.

    4. Click Associate Problems button. 

     

    note

    Note:

    • Associated incidents/problems can be disassociated using Detach Request(s) (or) Detach Problem(s) buttons respectively

    • Both types of requests (requests which were the cause for the change and requests which will be caused due the change) can be associated with the change

     

     

     

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