Change technician's role in Submission Stage

     

    Change technicians who has been given permission to work (edit only) only on Change Submission stage,

     

    Can:

    • Edit change details (if required) after assessing the submitted details.

    • Assign change roles to change technicians (by clicking on edit link).

    • Add notes to the change.

    • Add reminders (using Add menu).

    • Publish change related announcements (using Actions menu).

    • Send change-related notifications.

     

    Cannot:

    • Edit the assigned change template and workflow.

    • Approve/Reject the Change and therefore cannot move the Change from submission to planning stage.

       

    note

    Note:  

    • Only change technicians provided with SDChangeManager role will have permission to edit/reassign the configured change template and workflow (by clicking on the edit button available in the Action Menu bar)

    • To know about how to configure change roles, visit: change roles under admin section

     

     

     

    Copyright © 2017, ZOHO Corp. All Rights Reserved.