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Masterclass 2022 Switch to User Guide >

    Network Scan

     

    With Network Scan you can discover all the Linux, Solaris, MAC, IBM-AIX machines and devices such as Printers, Routers, Switches and Access Points that are part of your network. In addition, you can also scan Windows machines and Workgroup (Windows machines that are not part of a domain), and VMWare Host machines.

     

    To discover workstations in a network,

    • Enter the Network Range to scan.

    • The workstations and devices in the network are retrieved, enumerated and scanned (ten workstations are scanned simultaneously)

    • The machines in the specified range is Pinged.

    • If the machine responds to the ping, scan the inventories (hardware/software information) in the machine. Use SSH or Telnet for Linux, Solaris, MAC, IBM-AIX machines, SNMP for Printers, Routers, Switches and Access Points, WMI for windows machines.

     

    The Network Scan page can be accessed by two ways in ServiceDesk Plus - MSP application,

     

    a. Quick Actions drop down menu

    b. Admin Tab

     

    Quick Actions drop down menu

     

    The Quick Actions drop down menu is a quick navigator to instantly access the Network Scan page. From the Quick Actions drop down select Network Scan option.

     

    Admin Tab

    1. Click the Admin tab in the header pane to open the configuration wizard page.

    2. Click Network Scan icon under Discovery block. The Network list view page opens where you can add, edit, delete and scan a network.

       Ports and Credentials to scan machines using Network Scan

    Communication Protocol: Telnet or SSH

    Login Credentials: Telnet Credentials

    Port for Telnet: 23

    Port for SSH: 22

    Communication Protocol: SNMP + SSH ( devices are identified and fetched using SNMP. If SSH credentials is provided, additional information on routers and switches can be fetched)

    Port for SNMP: 161

    Port for SSH: 22

    Communication Protocol: WMI or Agent

    Login Credentials: Credentials of the domain controller

     

     

    Add New Network

     

    Linux, MAC, Solaris, IBM-AIX

    1. Click Add New Network link.

    2. Enter the Network Address. You can either scan the Entire Network say, all workstations under 192.168.27.0 or particular Range of Network say 192.168.27.0 to 192.168.27.30 by clicking the corresponding options.

    3. Select the Protocol say, SSH or Telnet.

    4. If license software are installed in Linux and Solaris machines, enable Scan Software in Linux and Solaris workstations check box.

    5. If you have enabled SSH, enter the SSH login credentials. If you have enabled Telnet, enter Telnet Credentials in the Login Name and Password fields.

    6. Provide any relevant information pertaining to the network details in the Description field.

    7. Click Save. Click Save and Scan now, to save and scan the workstations in the specified range.

     

    Printers, Routers, Switches and Access Points

    1. Click Add New Network link.

    2. Enter the Network Address. You can either scan the Entire Network say, all workstations under 192.168.27.0 or particular Range of Network say 192.168.27.0 to 192.168.27.30 by clicking the corresponding options.

    3. If the Protocol is SSH, enable the corresponding radio button.  

    4. If SSH is enabled, enter the SSH Login Credentials which provides additional information on routers and switches.

    5. For SNMP discovery of network devices enter the Community String.

      SNMP is used for identification of printers, routers, switches and access points. In case of printers the complete inventory is being fetched using SNMP. In case of routers and switches basic inventory is being fetched using SNMP and a more detailed inventory is done using SSH or telnet (if credentials are provided).

    6. Provide any relevant information pertaining to the network details in the Description field.

    7. Click Save. Click Save and Scan now, to save and scan the devices in the specified range.

     

    Windows Machine

    1. Click Add New Network link.

    2. Enter the Network Address. You can either scan the Entire Network say, all workstations under 192.168.27.0 or particular Range of Network say 192.168.27.0 to 192.168.27.30 by clicking the corresponding options.

    3. Enter the Login Credentials of the domain controller in the Login Name and Password fields. The login Name should be provided as <DOMAIN_NAME>/<USER_NAME>. For instance, ACME/administrator

    4. Provide any relevant information pertaining to the network details in the Description field.

    5. Click Save. Click Save and Scan now, to save and scan the workstations in the specified range.

     

    Scan Domain

    1. From the Network List View page, click Scan Network icon .

    2. If your organization is distributed across various sites, select the Site to which the workstations/devices are associated.

    3. Click Start Scanning. Once scanned, you will get the complete report on the success and failed workstations of the scan.

     

    Edit Network

    1. From the Network List View page, click the Edit icon of the network to be edited.

    2. Edit the network details and Save the changes. Click Save and Scan now, to save and scan the workstations in the specified range

     

    Delete Network

    1. From the Network List View page, click the Delete icon beside the network to delete. A dialog box confirming the delete operation appears.

    2. Click OK to continue. The network is deleted from the list.

     

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