Credentials Library - Repository for Scan Credentials



    About Credentials Library


    Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like workstations, servers, printers etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.


    Supported Credential Types and Protocols


    Credential Types Purpose
    Windows/WMI For scanning Windows Workstations/Servers
    Telnet/SSH For scanning Linux, Mac, Solaris, AIX, and HPUX
    SNMP V1/V2   For scanning network devices like Printers, Routers, and Switches
    SNMP V3   For scanning network devices like Printers, Routers, and Switches
    VMWare For scanning VMWare hosts
    Remote Control For taking remote sessions on Windows machines


    Configuring Scan Credentials - using Credentials Library


    To configure Scan Credentials:


    • Login to ServiceDesk Plus using your credentials
    • Select Admin tab --> Discovery block --> Credentials Library

    • Click on Add New Credential link (available at the top-right corner)

    • New Credential Pop-Up Opens up as shown below:

    Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan



    Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages

    Zoho Corp. All rights reserved.