With Custom Triggers, SD admins can automate the following tasks:

     

     

     

     

     

    • Include fields that are not available in the Notification Templates for email/SMS notifications

     

    • Set up various stages of approvals for service requests (Sample script)

     

    • Create multiple incident/service requests based on resource fields information (Sample Python script)

     

     

    • Create a change request on request creation.

     

    • Delete requests created by Preventive Maintenance Task on configured holidays

     

     

     

     

    • Access third-party applications for tasks such as issue tracker integration, active directory account creation, and new mail account creation.

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