With Custom Triggers, SD admins can automate the following tasks:

• Create tasks (Sample Python script)

• Update a request based on certain field values (Sample Python script)

• Notify technicians and users by email (Sample Python script)

• Notify technicians and users by SMS (Sample Python script)

• Include fields that are not available in the Notification Templates for email/SMS notifications

• Set up various stages of approvals for service requests (Sample script)

• Create multiple incident/service requests based on resource fields information (Sample Python script)

• Create an incident ticket in a parallel ServiceDesk Plus instance (Sample Python script)

• Create a change request on request creation.

• Delete requests created by Preventive Maintenance Task on configured holidays

• Create Downtime schedule in OpManager from a Change Request (Sample Python script)

• Create Downtime schedule in AppManager from a Change Request (Sample Python script)

• Integrate ServiceDesk Plus with Slack (Sample Python script)

• Access third-party applications for tasks such as issue tracker integration, active directory account creation, and new mail account creation.