Configuring Change Workflow

Go to Admin>>Problem/Change management>>Change Workflow.

Click the Configure Workflow button beside a workflow or add a workflow and then proceed with its configuration.

All stages with their statuses (added under Admin>>Problem & Change Management>>Stage and Status) will be displayed.

Automating Change Approval

For a change that is recommended by all CAB members, you can bypass approvals from the Change Manager and the Change Approver.

To do this, select Auto approve a Change Request when all CAB members recommend it.

Editing a Status

Click the Edit icon next to a status of a stage and configure the following:

• Users to notify when the change arrives at that status.
• The stage and status to which the change must shift from the current stage and status.
• Users to notify when the change shifts to the new stage and status.

Click Save.

Repeat the configuration for the statuses in all stages.

Sample Emergency Workflow (Here's a quick read about emergency workflow.)

Sample Standard Workflow (Here's a quick read about standard workflow.)