Restore Process

     



     

    Restore Process in Windows

    • Shut down ManageEngine ServiceDesk Plus MSP Server before you restore the data.

    • From the command prompt, go to <ServiceDesk>\bin directory.

    • Execute the file restoreData.bat as shown below:

    C:\ManageEngine\ServiceDesk\bin\backUpData.bat

    • The Restore Data dialog pops-up. Browse the backed up file and click OK.

    • The data begins to restore. While restoring the existing data is rewritten with the backed up file.

     

    • Close on successful installation.

     

     

     

     

    Restore Process in Linux

    1. Shut down ManageEngine ServiceDesk Plus MSP Server before you restore the data.

    2. Go to <ServiceDesk>/bin directory from the command prompt.

    3. Execute the file restoreData.sh as shown below:

    $ sh restoreData.sh <backup file name>

     

    The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

     

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