Adding a New Workstation

The dictionary meaning of a workstation is that, it is a client computer (stand alone machine) on a Local Area Network (LAN) or Wide Area Network (WAN) that is used to run applications and is connected to a server from which it obtains data shared with other computers. We use the term workstation to indicate a PC asset that is usually associated with a user or with a physical location in the organization.

Initially when you start the ServiceDesk Plus application, you can discover the all the workstations in the network using Network Scan. This allows you to discover the domains in your organization and also the various workstations in each of the domains discovered. All the discovered workstations will be listed in the Workstations view. You can view them by clicking View Workstations link in the Views block in the left pane. After the initial discovery, if a new workstation is added to the network, you need add it manually to the application by either  

• Adding a new Workstation using a web-based form, or

• Scanning a Workstation by providing its IP address or name

To add a new workstation using the web-based form

1. Log in to the ServiceDesk Plus MSP application using your user name and password.

2. Just below the tabs in the header pane, click the New Workstation link. A form for Workstation Configuration is displayed. The form has various fields grouped under the topics: Computer, Network, Input/Output devices, and General Info. Alternatively, you can also click the New button in the Workstations list page.

3. Enter computer Name. This is the only mandatory field in this form. Enter the same. If you have the other details about the workstation, you can enter them in the respective fields.

4. After entering the complete details, click Save. At any point, if you wish to cancel the adding workstation operation, click Cancel.

To add more workstations, click Save and add new instead of Save. This adds the current workstation information and opens the New Workstation form with pre-filled data, which is the information provided by you while adding the previous workstation. After adding the workstation to the list of workstations, you can retrieve the information of the workstation on a periodic basis though a scheduled scan.