Associate Change to Problem

You have option to associate Change to a Problem from within the Problem details page. Once you associate the Change, you will be able to:

• View the Change details of a Problem

• Disassociate Change from Problem

Steps to Associate Change to a Problem

1. Log in to ServiceDesk Plus MSP application using the user name and password of an Admin user.

2. Click the Problems tab. In the page displayed, you will find the Problem List View.

3. Click the Problem Title to be associated with the Change. The Problem details page shows up.

4. Click the Actions dropdown and click the Search Changes option. The Associate Problem to Change window pops up.

5. Choose the type of changes (say,Open Changes, All Changes, etc.,) From the Filter Showing dropdown.

6. Select a Change from the list shown by enabling the relevant check box.

7. Click the Associate button to associate the selected Change to the Problem.

NoteL You can also associate multiple

View Change Details of a Problem

1. Click the Problems tab. In the page displayed, you will find the Problem List View.

2. Click the Problem Title whose Change details you wish to view. The Problem details page shows up.

3. Click the View Change button at the right corner of the page. You will be led to the respective Change details page.

Disassociate Change from Problem

1. Click the Problems tab. In the page displayed, you will find the Problem List View.

2. Click the Problem Title from which the Change has to be disassociated. The Problem details page shows up.

3. Click the Actions dropdown and click the Detach From Change option.

The change will be successfully dissociated.