Editing a Solution
To edit a specific solution,
- From the solutions list view page, click on the solution which you want to edit using the filter showing combo box. (OR) you can select the solution which you wish to edit by clicking the topic from browse by topics. All the solutions, irrespective of the status, available under that topic gets listed.
Click the Edit button available on the right hand side of the view solutions details page.
You can edit all solutions to which you have access including those that are applicable to 'All accounts'. There is only one copy of the solution that gets saved in the database. So, any changes you make to a solution will be reflected for all the accounts to which the solution is associated.
In the Edit Solutions page, make the necessary modifications. The title, contents, and the topic under which you wish to place the solution are mandatory fields. You can also add more attachments or delete existing ones.
Click Save. If you want to drop the modifications made, click Reset. If you do not want to save the changes and get back to the solutions listing, click Cancel.
On Saving the solution, the status of the solution shows Unapproved. The solution has to be submitted for approval to the concerned technician. To know more on refer Submit for Approval.
Alternatively, to open the solution that you wish to edit, type the solution title in the keyword field of the search block and click Go or press the Enter key. The solutions matching the search string will be listed, from which you can choose the solution and edit the same.