View Solution Details 

    The Solution Details page displays Solution IDSubject, Type, Category and Approval Status of the solution. You can view Attached Files and Keywords below the description and other details such as Created By, Created On, Last Updated By, Last Updated On, Accounts, Type, Views, View Type (whether Public or Private), Status of the solution, Solution Owner, Review Date, and Expiry Date under the Solution InfoHistory tab lists the activities on a solution.

    To view the details of a solution:

    • Click Solutions and click Subject link/Solution ID.

    You can Edit and Forward the solution from the Solution Details page. An administrator can perform Approval Actions such as Submit the solution for approval to higher authorities and Approve/Reject solutions.


    • You can move from one solution page to another using arrow keys 
    • The Accounts select box on top of the page allows you to select the account for which you want to view data .  
      • If 'All Accounts' is selected, the data pertaining to all accounts for which the technician has access is displayed. 
      • If an account's name is selected, data pertaining to the selected account is displayed.




    • To mark a solution as expired, click Actions > Mark as Expired. Expired solutions will be watermarked as Expired in the Solution Details page.

    • To mark an expired solution as active, click Actions > Mark as Active.

    • To delete a solution, click Actions > Delete.


    Points to Note

    • Solution approval status will be displayed on the upper right of the Solution Details page.
    • When a solution is due for review, a notification will be displayed on the top of the page. You can review the solution and extend the review date or mark as expired by clicking Edit solution to change the review date.

    A sample notification is shown below





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