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Features Standard Edition
(IT help desk software)		 Professional Edition
(help desk + asset management)		 Enterprise Edition
(help desk + ITIL® + asset + project)
Help Desk ✓ ✓ ✓
Service Catalog Add-on Add-on ✓
Automatic Ticket Dispatch ✓ ✓ ✓
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Workaround & Solutions
    • Incidents & Problem Associations
  • Optional Problem Closure Rules
  • Free Flowing Text and Attachments Support for Problem Recording
  • Comprehensive Problem Reports
   Add-on ✓
Change Management
  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for Scheduling
  • Forward Schedule of Changes
  • Change Calender for Easy Scheduling
  • Change History
 Add-on Add-on ✓
API Integration ✓ ✓ ✓
Automated Billing ✓ ✓ ✓
Flexible Billing Module ✓ ✓ ✓
QuickBooks Integration ✓ ✓ ✓
Project Management Add-on Add-on ✓
CMDB   Add-on ✓
Account Based Color Themes ✓ ✓ ✓
Asset Depreciation Assessment   ✓ ✓
Automatic Email to Ticket Conversion ✓ ✓ ✓
Active Directory Integration ✓ ✓ ✓
LDAP Integration ✓ ✓ ✓
Import from CSV Files ✓ ✓ ✓
User Survey ✓ ✓ ✓
Complete History of Request ✓ ✓ ✓
Multi Site Support ✓ ✓ ✓
Scheduler ✓ ✓ ✓
Remote Desktop Sharing - Across Networks
(Through Internet - 1 concurrent session for free)		 Add-on Add-on Add-on
Remote Desktop Sharing - Within Network
(Without Internet)		   ✓ ✓
Computer Telephony Integration Add-on Add-on ✓
IT Help Desk Reports ✓ ✓ ✓
  • Canned Reports
 ✓ ✓ ✓
  • Customizable Reports
 ✓ ✓ ✓
  • Query Builder
 ✓ ✓ ✓
  • Scheduled Reports
 ✓ ✓ ✓
  • Export as CSV, XLS & PDF
 ✓ ✓ ✓
Automatic Dispatch ✓ ✓ ✓
SLA Management ✓ ✓ ✓
Automatic Case Routing ✓ ✓ ✓
Auto Device Discovery   ✓ ✓
Notify Technicians ✓ ✓ ✓
Holidays / Operational Hours ✓ ✓ ✓
Knowledge Base ✓ ✓ ✓
Self Service Portal ✓ ✓ ✓
Asset Management   ✓ ✓
Purchase Management   ✓ ✓
Contracts   ✓ ✓
Custom Request Form Templates ✓ ✓ ✓
Flash Reports ✓ ✓ ✓
Mobile Client      
  • iPhone
 ✓ ✓ ✓
  • Android
 ✓ ✓ ✓
Operating Systems Supported      
  • Windows
 ✓ ✓ ✓
  • Linux
 ✓ ✓ ✓
Database Support      
  • PostgreSQL
 ✓ ✓ ✓
  • MS SQL
 ✓ ✓ ✓
Free Up to  5 technicians NA NA
Paid Version (starts at) US$ 1,445 Annually
(10 technicians)		 US$ 1,445 Annually
 (2 technicians and 500 nodes)		 US$ 2,545 Annually
 (2 technicians and 500 nodes)

 

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Plans & pricing

Find the perfect fit for your help desk

Open tab
Standard
IT help desk software
starts from
$1,445 Annually
(10 technicians)
 
Open tab
Professional
Help desk + asset management
starts from
$1,445 Annually
(2 tech and 500 nodes)
 
Open tab
Enterprise
Help desk + ITIL asset + project
starts from
$2,545 Annually
(2 tech and 500 nodes)
 
Get quote

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