ServiceDesk Plus - MSP Editions Home » Helpdesk Software Features

ServiceDesk Plus - MSP Editions

ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.

Please contact to get your quote.

  ServiceDesk Plus - MSP
Standard Edition
ServiceDesk Plus - MSP
Professional Edition
ServiceDesk Plus - MSP
Enterprise Edition
Account Management
Help Desk
Service Catalog Add-on Add-on
Automatic Ticket Dispatch
Problem Management   Add-on
Change Management Add-on Add-on
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management Add-on Add-on
CMDB   Add-on
Account based color themes
Multi-level approvals in Service Catalog   Add-on
Asset depreciation assessment  
Change Approval Board (CAB)   Add-on
Approved change reports for scheduling   Add-on
Change calender for easy scheduling   Add-on
Change history   Add-on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Remote Desktop Sharing - Across Networks
Remote Desktop Sharing - Within Network  
Computer Telephony Integration Add-on Add-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Custom Request Form Templates
Flash Reports
Mobile Client      
  • iPhone
  • Android
  • Web-based
Operating systems supported      
  • Windows
  • Linux
Database Support      
  • PostgreSQL
  • MS SQL
Free Version up to 5 technicians 2 technicians and 250 nodes 2 technicians and 250 nodes
Paid Version (starts at) $2295 $1795 $3595