Choose your help desk wisely

Take the first step towards MSP help desk success
Features Standard Edition
(IT help desk software)
Professional Edition
(help desk + asset management)
Enterprise Edition
(help desk + ITIL® + asset + project)
Help Desk
Service Catalog Add-on Add-on
Automatic Ticket Dispatch
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Workaround & Solutions
    • Incidents & Problem Associations
  • Optional Problem Closure Rules
  • Free Flowing Text and Attachments Support for Problem Recording
  • Comprehensive Problem Reports
  Add-on
Change Management
  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for Scheduling
  • Forward Schedule of Changes
  • Change Calender for Easy Scheduling
  • Change History
Add-on Add-on
API Integration
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management Add-on Add-on
CMDB   Add-on
Account Based Color Themes
Asset Depreciation Assessment  
Automatic Email to Ticket Conversion
Active Directory Integration
LDAP Integration
Import from CSV Files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing - Across Networks
(Through Internet)
Remote Desktop Sharing - Within Network
(Without Internet)
 
Computer Telephony Integration Add-on Add-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Contracts  
Custom Request Form Templates
Flash Reports
Mobile Client      
  • iPhone
  • Android
Operating Systems Supported      
  • Windows
  • Linux
Database Support      
  • PostgreSQL
  • MS SQL
Free Version 5 technicians 2 technicians and 250 nodes 2 technicians and 250 nodes
Paid Version (starts at) $1,194 Annually
(10 technicians)
$1,795 Annually
(5 technicians and 500 nodes)
$3,595 Annually
(5 technicians and 500 nodes)

 

Please contact to get your quote.