Security advisory

Stored XSS vulnerability in the associate Service Requests list view on the Purchase Order details page

CVE ID : CVE-2023-23073

Product Name	Severity	Affected Version(s)	Fixed Version	Fixed On
ServiceDesk Plus	Medium	14102 and below	14103	Dec. 23, 2022
ServiceDesk Plus MSP	Medium	13001 and below	13002	Dec. 14, 2022

Details

A stored cross-site scripting (XSS) vulnerability allowed any low-privileged user to inject malicious JavaScript when associating a service request from the purchase order details page. The JavaScript is executed when the target user views the Associate Service Requests list view in the Purchase Order details page.

We fixed the issue by encoding data during client rendering to prevent the JavaScript from being executed.

Impact

The vulnerability can be exploited by threat actors to perform further attacks.

Steps to upgrade

1. Download the latest upgrade pack from the following links for the respective products:
   • ServiceDesk Plus
   • ServiceDesk Plus MSP
2. Apply the latest build to your existing product installation as per the upgrade pack instructions provided in the above links.

Acknowledgements

This vulnerability was reported by HMs on our bug bounty portal.

If you have any questions or concerns, please contact product support for further details at the below-mentioned email addresses.

ServiceDesk Plus: support@servicedeskplus.com

ServiceDesk Plus MSP: support@servicedeskplusmsp.com