ServiceDesk Plus MSP Edition Complete Helpdesk for MSPs

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Introducing ServiceDesk Plus MSP 10.5^New

Jan 21, 2020 | 11AM - 12PM GMT

We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
After applying a service pack, start ServiceDesk Plus MSP, login through the Web UI and shut it down before applying the next service pack.
During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded. Hence during this upgrade , All PGSQL related folders , files should be closed. Also please make sure all the folders, files present inside the ServiceDesk Plus MSP installation folder is closed. The upgrade will fail if any of the files is open.
You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade). Please contact our sales at sales@manageengine.com in case you are not under valid AMS and would like to pay for AMS.
In case you installed ServiceDesk Plus MSP in a 32 Bit machine, please contact support at support@servicedeskplusmsp.com before applying the below 10500 service pack.
We are stopping support for builds less than 14000. Hence Please upgrade to our latest builds to get uninterrupted support.

Migrate from Build 14300,..,14306 to 14500	Service pack \| How to Install \| README SHA256 Value 9ac0bdfb8300821ba0aec935a1eea9a31598f2c979a00f0ed20f700924520113
Migrate from Build 14300,..,14305 to 14306	Service pack \| How to Install \| README SHA256 Value f6be5e593f2dc1ba4894221e993f35c881e1a4e76fd9081c73559103308a9cb7
Migrate from Build 14200,14201,14202 to 14300	Service pack \| How to Install \| README SHA256 Value 36e2d70d27d7439323a224e5de6b8f6c8a312affac9534b586f674e999c955d9
Migrate from Build 14000,14001 to 14200	Service pack \| How to Install \| README SHA256 Value 8f9e96f12ed5c9742aff3c3dc898cabe9354dad209b62e8d02b89330205dcf76
Migrate from Build 13004 to 14000	Service pack \| How to Install \| README SHA256 Value beb301a70aefd2fc722886848da8ffdcf52a0ae5cd4d3e3799b47b1b923fc2dd
Migrate from Build 13000,13001,..,13003 to 13004	Service pack \| How to Install \| README SHA256 Value 83c27ad6da5bddb62574846f35e0a0bddec3f8a88e3ac4c490458c5ee4e7ece5
Migrate from Build 10611 to 13000	Windows - Service pack SHA256 Value - 5317b80bfd4eb58e4bbf8cad81cad305fcbe9662d1a1146a32ed39e12627ec94 Linux - Service pack SHA256 Value - b6a3f676895c7e1eb94482ea922324365e4f58e4fc551e248716adc379e04149 How to Install \| README
Migrate from Build 10600,10601,..,10610 to 10611	Service pack \| How to Install \| README SHA256 Value 05e2cb05c5b4b4ce484e722fbff82cc743581fffc45dd5f205e5a0ca8892fd58
Other Build	contact : support@servicedeskplusmsp.com \| README

The older builds are available here.

Shut down ServiceDesk Plus - MSP application.
Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack / Hotfix.
Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.