Service Pack / Hotfix Home » Helpdesk Software Features

Instructions to apply the Service Pack / Hotfix

Please note the following before the upgrade :

  • We highly recommend you to do the upgrade in a test environment. After successful upgrade, you can just restore the upgraded database into a new 9000 installation and make it as Production environment or you can do upgrade again in your Production environment.
  • After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.


Migrate from Build
9000,...9008 to Build 9009
Service pack | How to Install | README
Migrate from Build
8316 to 9001
Service pack | How to Install | README
Migrate from Build
8300,...8315 to Build 8316
Service pack | How to Install | README
Other Build contact : | README

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus - MSP Server.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat ( for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
Download ServicePack