ServiceDesk Plus MSP Edition Complete Helpdesk for MSPs

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Introducing ServiceDesk Plus MSP 10.5^New

Jan 21, 2020 | 11AM - 12PM GMT

We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.
During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded. Hence during this upgrade , All PGSQL related folders , files should be closed. Also please make sure all the folders, files present inside the SDP MSP installation folder is closed. The upgrade will fail if any of the files is open.
You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade). Please contact our sales at sales@manageengine.com in case you are not under valid AMS and would like to pay for AMS.
In case you installed SDP MSP in a 32 Bit machine, please contact support at support@servicedeskplusmsp.com before applying the below 10500 service pack.
We are stopping support for builds less than 9400. Hence Please upgrade to our latest builds to get uninterrupted support.

Migrate from Build 10500,10501,.. 10514 to 10515	Service pack \| How to Install \| README
Migrate from Build 9427 to 10500	Windows - Service pack \| Linux - Service pack How to Install \| README
Migrate from Build 9400,9401 ... 9426 to 9427	Service pack \| How to Install \| README
Migrate from Build 9308 to 9401	Service pack \| How to Install \| README
Migrate from Build 9300,...9307 to 9308	Service pack \| How to Install \| README
Migrate from Build 9210 to 9300	Service pack \| How to Install \| README
Migrate from Build 9200,...9209 to Build 9210	Service pack \| How to Install \| README
Migrate from Build 9009 to Build 9200	Service pack \| How to Install \| README
Migrate from Build 9000,...9008 to Build 9009	Service pack \| How to Install \| README
Other Build	contact : support@servicedeskplusmsp.com \| README

The older builds are available here.

Shut down ServiceDesk Plus - MSP Server.
Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack / Hotfix.
Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.