Power your service desk with an AI taskforce that scales without limits, acts with swift intelligence, and never clocks out.
Your AI dream team starts here
An agent for every ITSM need
Deploy different Zia agents for different ITSM needs. Ground these agents in your business context, connect them to your tools, and set the guardrails they should operate within. On the on-premises version of ServiceDesk Plus, deploy out-of-the-box AI agents in a single click.
Build agents visually with Agent Studio
Design, configure, and deploy intelligent agents using
a no-code visual builder. Connect tools, set logic, and publish — all from a
single intuitive workspace tailored for IT teams.
A taskforce of agents working together
For complex workflows, set up a master agent to delegate
tasks across a network of specialized subagents, and trust them to drive everything
to completion without your team lifting a finger.
Introducing Zia Agents for ServiceDesk Plus
An overview of deploying prebuilt agents, creating custom agents in the Agent Studio, and orchestrating multi-agent workflows. We'll explore how all of this is built from the ground up with security in mind.
Get started on setting up Zia Agents now
Browse through our help guide for step-by-step instructions on building Zia Agents and deploying them for specific use cases.
Read Now →Your AI. Your data. Your rules
Model flexibility
Choose our Zoho hosted model or bring your own key to use your preferred model. This gives you full flexibility and no lock in to a single AI provider.
Privacy first design
Your data never trains or fine-tunes the AI model. Be in control over what information your agents can consume and share.
Guardrails you define
Set the boundaries your agents operate within. Define exactly what your agent can and cannot do with built-in and custom guardrails.