Power your service desk with an AI taskforce that scales without limits, acts with swift intelligence, and never clocks out.
Your AI dream team starts here
An agent for every ITSM need
Deploy different Zia agents for different ITSM needs. Ground these agents in your business context, connect them to your tools, and set the guardrails they should operate within. On the on-premises version of ServiceDesk Plus, deploy out-of-the-box AI agents in a single click.
Build agents visually with Agent Studio
Design, configure, and deploy intelligent agents using
a no-code visual builder. Connect tools, set logic, and publish — all from a
single intuitive workspace tailored for IT teams.
A taskforce of agents working together
For complex workflows, set up a master agent to delegate
tasks across a network of specialized subagents, and trust them to drive everything
to completion without your team lifting a finger.
Introducing Zia Agents for ServiceDesk Plus
An overview of deploying prebuilt agents, creating custom agents in the Agent Studio, and orchestrating multi-agent workflows. We'll explore how all of this is built from the ground up with security in mind.
Get started on setting up Zia Agents now
Browse through our help guide for step-by-step instructions on building Zia Agents and deploying them for specific use cases.
Read Now →Your AI. Your data. Your rules
Model flexibility
Choose the AI model that fits your organization best — whether that's a leading foundation model or a private, on-premises deployment. Zia Agents adapts to your infrastructure, not the other way around.
Privacy first design
Your data never trains third-party models. Every agent interaction is scoped to your environment, encrypted in transit, and governed by your existing access policies — keeping sensitive information exactly where it belongs.
Guardrails you define
Set precise boundaries for what your agents can and cannot do — from the tools they can invoke to the data they can access. You stay in control of every decision boundary, ensuring agents operate exactly within the scope you define.