6 reasons why customers prefer

ServiceDesk Plus over BMC Remedy
 
 
Ready to be served right out of the box

With ServiceDesk Plus, you enjoy rapid implementation immediately after the installation. Customize everything, including your logo, look, feel, and ticket workflows on the GUI. Do everything yourself with minimum consumption of internal resources and do away with long-winded implementations and expensive third-party consulting fees.

 
More features, like a full blown project management module

Pack a punch to your IT service delivery by creating projects, managing resources, and tracking progress with the integrated project management module in ServiceDesk Plus.

 
Stellar support without paying extra money

Enjoy 24/5 best in class support from product experts at no extra cost.

 
Transparent pricing. Public on the website.

ServiceDesk Plus pricing is transparent. We've published it on the ManageEngine website for you to see and compare. There are no hidden fees or additional charges. You will know what you are paying for right from the start.

 
End-to-end ITSM functionality

Extend the scope of your IT help desk beyond just handling tickets. ServiceDesk Plus equips you with a complete set of ITSM capabilities like incident management, problem management, change management, project management, and more.

 
Extensive ITSM functionality. Easy on the wallet.

With extensive ITSM functionality coupled with an attractive and flexible licensing model , you can rest assured that ServiceDesk Plus is a cost-effective ITSM solution.

What customers are saying
"We looked at couple of ServiceDesk Plus's competitors ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. The support team has been fantastic, I mean I send in a request and I get a reply right away. So kudos to them. It was definitely the right decision to go with ManageEngine ServiceDesk Plus."

Tony Batalla

IT Director, City of San Leandro

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