ServiceDesk PlusArrowSupportArrow CloudArrowService desk training

The Masterclass sessions will be conducted live on every fourth week of the month. You can find the tentative schedule below.

6 ways to implement effective incident management processes in a hybrid work environment with ServiceDesk Plus

In this masterclass, you'll learn about:
  • Being within reach of your users through multi-channel incident logging.
  • Capturing every detail about an incident with custom dynamic forms.
  • Automating manual tasks with simple configurations in the GUI.
  • Collaborating with other users from within the ticket.
  • Maintaining and accessing the knowledge repository for swift resolution.
  • Evaluating your performance with live dashboards and deep-diving into analytics.
Watch webinar

Delivering exceptional IT service experiences in a hybrid work environment with ServiceDesk Plus

In this masterclass, you'll learn about:
  • Creating department-specific portals for better service management
  • Curating a detailed self-service portal for end users
  • Designing a personalized service catalog
  • Delivering services on time
  • Onboarding remote employees efficiently
Watch webinar
Q & A

Delivering exceptional IT service experiences in hybrid work environment

Is there an additional license cost to create multiple instances?
Does each instance have its own ticket numbering scheme and can you move requests between instances?
How many instances can we have?
Once a request has been added to the IT portal (and has a unique ID), how easy is it to move that service request to a different instance (ie. it was created in the wrong instance in the first place)?
In order to use approvals do they have to be licensed users? I only have 2 licensed users and would like to start using approvals but didn't know if I needed to purchase more technician licenses to use this feature.
Can Custom Widgets pull info from a ServiceDesk Plus module or only outside sources?
Is it possible to add more types of Status to the tickets? For example- "In Progress".
Does SDP ever do any kind of conventions live?
How do we customize the closure info pop-up fields ?
In an environment where all users are possible approvers, do we have to create a list of approvers?

Perfecting the change enablement process in a hybrid workplace using ServiceDesk Plus Cloud

Key takeaways from this session:
  • Understanding the change types for a better approach
  • Getting the hang of the visual workflow builder
  • Implementing an effective change workflow for hybrid work
  • Leveraging project and release management for carrying out changes efficiently
Watch webinar

Building a resilient IT asset management process for hybrid workplaces with ServiceDesk Plus Cloud

Key takeaways from this session:
  • Discovering and managing your IT asset inventory
  • Monitoring your assets' performance on the go and staying compliant
  • Handling consumables and maintaining replenishable assets
  • Managing assets from discovery to disposal with a visual workflow builder
Watch webinar
June 29

ServiceDesk Plus Cloud: Introducing new features

You can access our previous sessions here:

  • Building a resilient IT asset management process for hybrid workplaces with ServiceDesk Plus Cloud

  • Perfecting the change enablement process in a hybrid workplace with ServiceDesk Plus

  • Delivering exceptional IT service experiences in a hybrid work environment with ServiceDesk Plus

  • 6 ways to implement efficient incident management for hybrid work with ServiceDesk Plus Cloud

  • Build a unified enterprise self-service portal with ServiceDesk Plus (Cloud)

Meet our speakers