Four reasons to invest in ServiceDesk Plus Cloud, the flagship ITSM suite from ManageEngine

A low-maintenance solution

Hosted help desk solutions

ServiceDesk Plus Cloud is hosted in state-of-the-art data centers around the world that are run by dedicated teams, ensuring high availability. Organizations don't need their own staff to maintain the service desk, and the onus of ensuring availability is on us. Upgrades are instantly available, and there is no need to test, schedule, or perform upgrades manually.

Hosted help desk solutions

Zoho's own data centers

Cloud based service management

Zoho, our parent company, owns data centers in the United States, Europe, India, Australia, and China that host ServiceDesk Plus Cloud. Zoho's strict adherence to industry standards ensures data security and privacy. Our cutting-edge data centers are highly secure facilities equipped with around-the-clock security measures as well as periodic backups of user data across multiple servers.

Faster ROI

Free cloud help desk ticketing system

With quick deployment and low up-front costs, ServiceDesk Plus Cloud helps organizations achieve faster ROI. ServiceDesk Plus Cloud's intuitive customizations make it ideal for organizations trying to reduce implementation costs. Being a hosted solution, ServiceDesk Plus Cloud does not require dedicated hardware, further reducing expenses and helping organizations get a better ROI.

Free cloud help desk ticketing system
Cloud data security

Aligned with data security and privacy standards

Cloud data security

Data security and privacy take center stage at ManageEngine. We have a dedicated team assigned to run privacy programs, internal audits, and awareness training for employees. All our cloud services comply with industry standards to ensure data security and privacy.

Perfecting enterprise service delivery with ServiceDesk Plus Cloud

From enterprise service management to advanced customizations, transform service delivery to provide an incredible customer experience.

Modernize service management for IT and beyond.

Extend ITSM best practices to other departments by spinning up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.

Explore ESM
Enterprise service management system

Optimize IT-business processes with visual workflows.

Leverage the graphical workflow builder to create IT service and business process automations with end-to-end customization. Construct workflows for business processes, such as user onboarding and travel requests, and multi-department NOCs.

Explore visual workflows
Enterprise ITSM workflow platform

Harness Zia's AI and ML abilities, from search to analytics to intelligence.

Off-load low-level tickets to our conversational virtual support agent, Zia. She can analyze the context and provide recommendations, answer FAQs, update records, and interact with third-party apps to speed up the service response process.

Explore Zia
Help desk workflows

Customize anything and everything with simple scripting.

Enjoy unrestricted customization and automation with the built-in, low-code IDE to execute a variety of custom actions throughout the entire life cycle of service delivery.

Explore the platform
Enterprise custom application automation

Get a unified view of IT ops within the service desk console.

Establish ServiceDesk Plus Cloud as the hub for the functional areas of IT, and handle high-maturity operations such as experience management, performance analysis, event management, and delivery automation from your service desk.

Explore integrations
Enterprise application integration platform

The right kind of investment for a world-class service management initiative

Flexible editions, transparent licensing

ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.

Compliant with the industry's best practices

ServiceDesk Plus is certified compatible with ITIL®4 framework*

Choice of deployment

ServiceDesk Plus offers on-premises, public cloud, and SaaS deployment options.

*Note: ServiceDesk Plus is PinkVERIFY certified as ITIL®4 compatible for four practices including Incident Management, Problem Management, Change Enablement and Service Request Management. It is also a SERVIEW CERTIFIEDTOOL for 8 ITSM practices

Our customers love us

"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your back-office staff."

- Craig Cameron, Head of group service management, Arjo

ServiceNow ticketing system alternative

Deploy rapidly

ServiceDesk Plus serves as the function-to-function replacement of ServiceNow for a global cosmetics manufacturer

Find out how

Recommended by industry experts and users

See all recognitions

The world's best organizations use ServiceDesk Plus

More Customers

Our commitment towards privacy and security

  • Zoho Corporation is certified with ISO 27001 (Information Security Management System), ISO 27017 (Security Controls for Cloud Services), and ISO 27018 (Protection of Personally Identifiable Information) and compliant with SOC 2 Type II (Security, Confidentiality, Processing Integrity, Availability and Privacy).
  • The data of our SaaS applications users resides in our data centers, which are also compliant with SOC 1 Type II and SOC 2 Type II as well as certified with ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System).
  • The cloud version of ServiceDesk Plus is HIPAA compliant as a Business Associate. Zoho, the parent company of ManageEngine, serves the clients who are in compliance with Health Insurance Portability and Accountability Act (‘HIPAA’). The responsibility of Zoho is ‘Business Associate’ as defined in the HIPAA.
Learn more about compliance at Zoho

ManageEngine helps improve compliance with data isolation laws.

ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.

Let's support faster, easier, and together