8 reasons why customers prefer

ServiceDesk Plus over FreshService
ServiceDesk PlusCompare help desk solutionsFreshService alternative
ITSM leader for 10 years

ServiceDesk Plus is trusted by over 750,000 technicians across 100,000 organizations worldwide for the last 10 years.

The head start you need at $0

The standard edition of ServiceDesk Plus is free upto 5 technicians and includes the Pink verified incident management and knowledge management modules.

Change workflows for 'IT Your Way'

The customizations and automation in ServiceDesk Plus extend beyond just forms and tasks. Create custom change roles, workflows, and templates to roll out changes with minimal time, effort, and business risks.

Integrations that deliver real value to IT

Manage networks, applications, desktops, and Windows Active Directory by integrating ServiceDesk Plus with industry leading apps from ManageEngine.

Easy to learn and use

ServiceDesk Plus has code-free customizations, smart automation, and a fuss-free UI that makes life easy for your technicians and end users.

Custom templates

Create custom incident and service request templates to accurately collect information from the end user. Build your own resolution, reply, task, and change templates to cater to different scenarios.

In depth asset management

With a variety of simple discovery techniques, asset life cycle management, software license management, and an easy-to-build CMDB, the asset management solution in ServiceDesk Plus ensures exceptional service delivery.

Advanced analytics for informed decisions

Generate advanced reports and dashboards without database queries or scripts via the Zoho Reports integration with ServiceDesk Plus.

Join the 100,000+ organizations who have streamlined their IT help desk operations
What customers are saying
"This is the best tech support I have ever dealt with. If you are looking for a vendor who understands that product support is critical to the success of your IT department, then yes! I would highly recommend ServiceDesk Plus!"

Nicholas P. Arispe, system administrator

Radiology Associates

Let's support faster, easier, and together