The IT help desk at Contrans Group relies on ManageEngine ServiceDesk Plus to support end users working on accounting and truck dispatch operations. ServiceDesk Plus' ease-of-use, broad customizations, and tight integrations with Endpoint Central and Analytics Plus help Contrans Group's IT team stay on top of their key IT metrics. The help desk team is also exploring the automation capabilities of ServiceDesk Plus to accelerate IT service delivery.
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ServiceDesk Plus is easy to use now. Once you get [ServiceDesk Plus] set up, it can be pretty automated. I like that it is pretty customizable [as a help desk supervisor]
Nick Vella, Helpdesk Supervisor