ServiceDesk Plus offers a diverse array of products and features. The flexibility to customize Requests, Change Management, Releases, and various templates and forms has empowered us to tailor the application precisely to our needs.
ServiceDesk Plus transformed how Dementia UK's IT team was able to connect with and support its staff. The service catalog within the self-service portal brought clarity to employees–they could now easily browse and access the IT services available to them. At the same time, customizable request templates ensured that the IT team received all the necessary details, right when someone submitted a ticket, minimizing the back-and-forth that often delayed resolution.
The platform's straightforward setup meant Dementia UK could quickly roll it out across different departments. A centralized system emerged where staff across the organization could log incidents and request services, giving the IT team a single, organized view of all incoming requests.
Through consistent assistance and expert guidance from the ServiceDesk Plus support team, Dementia UK has continuously improved its operational processes, leading to more efficient and effective service delivery for its staff.
Gemma Kemp, service desk manager at Dementia UK, shared her experience with ServiceDesk Plus:
"ServiceDesk Plus is a great value tool that helps us deliver services to our staff at Dementia UK. With the support of the ServiceDesk Plus team, we're continually improving our practices by making better use of the features available. Setting up the request portal was a great way of making our service offerings more visible to staff and capturing user needs more accurately. The [self-service portal] feature was easy to configure and we've rolled the functionality out to other service teams in the organization, making it a one-stop shop for logging incidents and service requests across multiple business functions. There is always something new to learn and configure to improve workflows, processes, and drive value for our staff. The [ManageEngine] support team is responsive and on hand to answer questions and provide guidance when required."
The [self-service portal] feature was easy to configure and we've rolled the functionality out to other service teams in the organization, making it a one-stop shop for logging incidents and service requests across multiple business functions.
–Gemma Kemp, service desk manager, Dementia UK