The Detroit Wayne Integrated Health Network (DWIHN) uses ServiceDesk Plus and other ManageEngine products to assist and care for individuals with serious emotional disturbances, mental illness, intellectual and developmental disabilities, and substance use disorders, serving over 80,000 people in Detroit and Michigan County.
Watch as Steven Soriano, technology manager, discusses DWIHN's experience of utilizing ServiceDesk Plus and other ManageEngine applications from the ITOps suite.
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We use Service Desk Plus for ITSM, change and incident management, project management, problem management, asset management, as well as a CMDB. [...] It allows the ability to manipulate fields and create custom templates, dashboards, reports, and standardizations. [...] It allows for incident creation from monitoring, which is key for proactive monitoring and reacting to issues.
Steven Soriano, technology manager