FMP Group has three global offices, 330 computers, and just three IT staff members to keep their network infrastructure running and cater to end users needs. Listen to network support officer, Kyle Lauton talk about how ServiceDesk Plus has helped his team in efficiently prioritizing tasks, helping them provide excellent IT support.
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We are in the process of creating business rules to allow us to handle prioritization of jobs better. Even though we got 330 computers, we are an IT team of three people across all three sites. So ServiceDesk Plus allows us to prioritize jobs and work on incidents that require immediate attention.
Kyle Lauton, Network support officer