In the Phillipines, a leading retail chain is dedicated to enhancing the shopping experience of its customers by constantly enhancing its IT processes. As a part of its IT Transformation Program, it introduced ManageEngine ServiceDesk Plus into its IT service desk environment
This has proven to be a crucial tool in the organization's endeavor to align its processes with industry standards and best practices. The Change Management module in ServiceDesk Plus has played a significant role in enabling the organization to efficiently monitor and regulate its application change management process.
The vice president of IT service operations at this organization shares their insights on ServiceDesk Plus: "In line with our IT Transformation Program and continuous improvement efforts, ManageEngine ServiceDesk Plus is one of our enablers in ensuring that we simplify, control, and improve the way we do things in the organization in accordance with ITIL® Standards and Practices. ServiceDesk Plus' Change Management module, in particular, has allowed us to monitor and govern our Application Change Management process, ensuring the proper handling of tasks and approvals necessary for successful deployment."
ServiceDesk Plus' Change Management module, in particular, has allowed us to monitor and govern our Application Change Management process, ensuring the proper handling of tasks and approvals necessary for successful deployment.
Vice president, IT service operations