Explore how Couriers Please, a leading last-mile delivery service provider in Australia, leverages ServiceDesk Plus to manage a dynamic team of customer service professionals. Dive into their challenges, triumphs, and the impactful solutions they implemented to enhance customer experiences and drive operational excellence.
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My favorite is, because I don't necessarily play in the inquiry space, for me, it would be the reporting and analytics side of it [ServiceDesk Plus] and how quick and easy it is to build any report that I want, literally in any format that I want. So if it is raw data that I'm looking for to crunch numbers together, you know, what would peak this year, versus the last three or four years, I can get it in that table format. And if I want it for a presentation, I can get it in a table or a pie chart format.
Dharshi, customer service specialist, Couriers Please.