Sime UMW is a leading Malaysian industrial enterprise operating across the automotive, equipment, manufacturing and engineering, and aerospace sectors. Through partnerships with globally recognized brands, the company delivers mobility and industrial solutions to customers across Malaysia and Asia-Pacific region.
With evolving operational requirements across different environments, Sime UMW relies on ServiceDesk Plus to support its day-to-day IT operations while adapting to varying business processes. For more than 11 years, the team has trusted ServiceDesk Plus to streamline and enhance service operations across various sectors. Whether managing routine tasks or driving significant process changes, the platform has consistently delivered reliable outcomes. Its upgrade to a cloud-based system with AI capabilities now enables smarter automation, quicker issue resolution, and smoother service execution.
ServiceDesk Plus is more than just software for Sime UMW: It’s the core that powers the company's support systems and operational success.
Anan Ishak, IAM engineer at Sime UMW, shared about his experience using ServiceDesk Plus:
"Over the past 11 years, my journey as both an end user and administrator of ServiceDesk Plus has been truly remarkable. Throughout this period, I have managed and implemented ServiceDesk Plus across three different companies, each operating in distinct industries with unique business requirements. With ServiceDesk Plus, we have been able to streamline daily operations, improve service management efficiency, and enhance overall business processes. Today, with ServiceDesk Plus evolving into a cloud-based platform and integrating AI-driven capabilities, it has brought even greater value by enabling smarter automation, improved productivity, and more efficient service delivery."
"Today, with ServiceDesk Plus evolving into a cloud-based platform and integrating AI-driven capabilities, it has brought even greater value by enabling smarter automation, improved productivity, and more efficient service delivery."
—Anan Ishak, IAM engineer, Sime UMW