United Energy Group (UEG) is a Hong Kong-based independent energy company engaged in the exploration, development, and production of oil and natural gas. With operational hubs across Pakistan, Iraq, Egypt, China, and Dubai, UEG manages large-scale upstream energy assets and supports regional energy demands. The organization focuses on operational excellence, technological modernization, and sustainable growth, while investing in safe, efficient, and reliable energy operations across all of its international locations.
UEG’s IT leadership team shares how ManageEngine ServiceDesk Plus has transformed IT service management across the organization’s global operations.
Achieving operational efficiency through modern IT service management
"Through the deployment of ServiceDesk Plus, we achieved faster ticket resolution, improved service efficiency, and enhanced user satisfaction. The Service Catalog, Asset Management, and Self-Service Portal modules brought structure, accountability, and automation to our IT operations. The ManageEngine ServiceDesk Plus team played a key role in supporting this transformation. Their technical expertise, responsiveness, and collaborative approach ensured a smooth implementation journey and successful go-live across multiple countries,” shared Ahmed Bilal, senior manager of IT governance.
Building a unified, scalable IT infrastructure
"ServiceDesk Plus has empowered us to streamline IT service delivery across multiple countries and assets. Beyond deployment, it has helped us harmonize IT processes, standardize SLAs, and give leadership a single, transparent view of operations. Its reliability and scalability encouraged us to extend the platform across all of our assets globally, establishing a unified and centralized IT service management system,” explained Khawaja Taveer Saleem, head of IT governance.
Strengthening governance and strategic alignment
“This global rollout has strengthened governance, visibility, and control over IT service delivery across all UEG locations. It supports our strategic objectives for operational excellence, technological modernization, and consistent service delivery. We now have a scalable, centralized system that improves decision-making, ensures accountability, and reinforces our commitment to delivering reliable energy operations globally,” highlighted Steven Qi, IT director.
Beyond deployment, ServiceDesk Plus has helped us harmonize IT processes, standardize SLAs, and give leadership a single, transparent view of operations.
— Khawaja Taveer Saleem, head of IT governance, United Energy Group