ManageEngine ServiceDesk Plus helps West Yorkshire Combined Authority streamline their IT service management with effective incident management, problem management, change management, and asset management. ServiceDesk Plus' comprehensive approach to ITSM has helped West Yorkshire Combined Authority reduce the number of major incidents and improve end-user experiences.
-
Our employee experience has been quite a consistent one which is great, they [end users] know where to go and when to go. What we found over the years of using it [ServiceDesk Plus] is they don't ring up individuals anymore, they go to the tool, they use it. It now displays SLA information so they know that they're getting instant responses, they get feedback from the system itself automatically which they like, with call reference IDs.
Donna Milner, Internal lead, ITSM and ICT service desk manager