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Bring every department up to IT’s service delivery standard. With ESM in ServiceDesk Plus, HR, facilities, finance, and more come together on a single platform to streamline operations. From onboarding new hires to processing travel requests and resolving facility issues, deliver a consistent and high-quality employee service experience across the organization.
Simplify support with an unified ESM portal that instantly provides quick employee access to HR, facilities, finance, legal, and other department service desks relevant to their role. Submit requests, access information, and track ticket progress effortlessly, all through a fully customizable portal.
Start with prebuilt templates, vertical-specific modules, and built-in catalogs from default instances such as IT, HR, and facilities. Then, fine-tune every detail with low-code and no-code tools, configuring automations, workflows, and self-service portals to fit your business' niche, last-mile requirements.
Every service desk instance comes with the full spectrum of AI capabilities—at zero additional costs. Choose your AI engine: Zia LLM, ChatGPT, or Azure OpenAI. Leverage predictive insights, provide conversational support with Ask Zia, and speed up resolutions using generative tools like Workflow Assist and Resolution Assist.
ServiceDesk Plus uses native iPaaS (powered by Zoho Flow) to automate actions across IT, HR, finance, and more. Easily build context-aware enterprise workflows, from adding new joiners in Zoho People and Smart HR to creating accounts in Microsoft Entra ID and securing signatures with Zoho Sign.
Give every department the autonomy to run services their way. IT can track and optimize assets, HR can streamline onboarding and offboarding, and facilities can manage physical spaces and room bookings through the space management module. Delegate admin privileges and enforce role-based access, ensuring enterprise-grade security all while ensuring teams operate independently without silos.
Integrated CMDB module for efficient IT asset management
Tailored onboarding and offboarding workflows for HR
Dedicated space management module for facilities
To learn how ServiceDesk Plus streamlines service delivery across departments with enterprise service management, talk to a product expert today.
Schedule a personalized demo→