In most organizations, HR service management processes start with internal chats or phone calls and end with Word documents and Excel sheets. Managing all that information in such an old-fashioned manner becomes extremely tedious as the organization grows. Most organizations, even with an HRMS, use antiquated systems that make HR professionals' jobs more difficult. Instead of automating processes and decreasing work, these tools become a source of additional problems and remain underutilized. This creates further process inefficiencies and redundancy.
Some of the other prominent challenges faced by HR teams are:
Typically, HR departments are divided into several branches, requiring employees with different requests to communicate through multiple channels. HR teams may find themselves running lots of separate processes in the absence of a centralized service management system, resulting in disjointed service delivery and frustrated employees.
It is anticipated that after the pandemic, more than half of employees will work from home, up from 30% previously (as mentioned in Gartner's recent report A Business Case for the Hybrid Workforce). Even once the pandemic is over, Gartner's report estimates that approximately 78% of employees will want to work from home. Are HR departments prepared to handle such a vast online workforce? Moreover, HR departments need to keep employees informed of all current events, send targeted messaging to managers and other employee groups, and provide a safe and flexible workspace experience regardless of where employees work. However, experience reveals that just a handful of businesses are prepared to deal with these situations effectively.
Managing complex HR requests and keeping track of productivity can be a huge burden without a proper service management tool. Are you still juggling separate onboarding software and request management software? Still making manual reports? Still tracking and analyzing the effectiveness of service delivery processes manually? Looks like you're in need of a proper HR service management tool!
When something goes wrong, employees look for speedy answers and immediate responses to their L1 tickets. They are forced to contact HR directly rather than submitting tickets or looking for solutions in the HR portal due to a lack of available information in the current HR service management solution (that is, if the organization has implemented one at all). This, in turn, places an unneeded burden on HR professionals and affects their productivity.
Keep your employees informed with targeted communications, essential announcements, and a flexible workspace experience, anywhere.
Add unlimited employees and multiple sites of your organization. Manage all your employees efficiently with smart workflows, no-code automations, and interdepartmental collaborations.
Get your HR help desk started with zero coding efforts from your end. Build your own workflows and life cycles for the different processes to get the work done efficiently.
Leverage no-code automations to improve your overall HR service desk efficiency.
Custom life cycles
Build smart workflows to incorporate the best service delivery practices for your HR department.
Get an exact picture of employees' issues or service requests with customizable request templates. Begin by gaining a deeper grasp of the situation.
Save time for your employees and agents by using a prebuilt catalog of all your services, and leverage custom SLAs and multi-stage approvals.
Streamline the HR service management process for your organization, and help employees help themselves.
Have all the essential information at your fingertips so you can make informed decisions.
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Learn why ServiceDesk Plus is a better choice for your HR service desk.
"As we grew as a company, ServiceDesk Plus grew with us, and it allowed us to not only keep track of our environment from a ticketing standpoint, but it allowed our service desk to grow with our company and give us the ability to give our end users the support they need."
"It's very light and easy to manage but also very effective and based on ITSM workflows."
"Multi-functional and innovative IT resource management suite."