ServiceDesk Plus > Features > Enterprise > IT management integrations
Observe and orchestrate your IT operations with ManageEngine product integrations.
Keep any endpoint in technicians' reach within the service desk.
- Troubleshoot without borders by taking control of workstations from right within a ticket.
- Overcome daunting distributions across the enterprise by automating patch deployment and software installation from the service desk console.
- Simplify mobile device management tasks, such as pushing device usage policies or configuring profiles, without toggling between applications.
Resolve network issues before they become a problem.
- Maintain maximum business uptime by automatically logging tickets when any network monitor alarm is triggered.
- Automatically categorize, prioritize, and assign incoming tickets to ensure minimum disruptions.
- Speed up resolution of recurring network bottlenecks through the private knowledge base within ServiceDesk Plus.
Stay mindful of the applications and infrastructure that power your business.
- Minimize business downtime by instantly converting any application or server performance anomalies into tickets and alerting the appropriate technician group.
- Avoid redundancy by automatically closing tickets in ServiceDesk Plus when the issue is resolved.
Save time and effort by performing routine AD activities from a single console.
- Simplify user management by creating and deleting users in AD, modifying their permissions, and a lot more without ever stepping out of the request ticket.
- Speed up AD account unlocks for users by listing that offering in the service catalog or as an incident template.
- Empower users to manage personal details, reset passwords, and handle other tasks on their own.
Align IT monitoring metrics and business KPIs using advanced analytics.
- Back your enterprise business decisions with real-time insights and powerful reports generated using just a drag-and-drop interface.
- Share the right information and visualizations with the right people through role-based access to dashboards.
- Keep your ITSM performance in check effortlessly with out-of-the-box analytics for ServiceDesk Plus modules, including incidents, changes, and projects.
Eliminate security lapses with privileged password sharing for enterprises.
- Minimize access risks by ensuring technicians can access authorized privileged passwords only with a valid ticket ID.
- Bolster authorization further as per business needs by defining custom criteria validation before sharing access to passwords.
- Save time by automating the authentication process while troubleshooting user assets remotely from the service desk.
