ServiceDesk Plus>Entity>Configuration item

The term configuration item (CI) refers to the fundamental structural unit of a configuration management system. Examples of CIs include individual hardware, software,. The configuration-management system oversees the life of the CIs through a combination of processes and tools by implementing and enabling the fundamental elements of identification, change management, status accounting, and audits. This system aims to avoid the introduction of errors related to lack of testing as well as of incompatibilities with other CIs.

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