ServiceDesk Plus>Entity>Mean time to repair (MTTR)

Mean time to repair (MTTR) is a basic measure of the maintainability of repairable items. It represents the average time required to repair a failed component or device. Expressed mathematically, it is the total corrective maintenance time for failures divided by the total number of corrective maintenance actions for failures during a given period of time. It generally does not include lead time for parts not readily available or other Administrative or Logistic Downtime (ALDT).

Source :

Make your ITSM operations future-ready with ServiceDesk Plus.

Let's support faster, easier, and together