Free Help Desk Revolution

ITSM infographic
HomeResourcesITSM infographicsFree Help Desk Revolution
400,000
12
20,000
$ 25,000,000
47 %
35 %
20 %
98 %
95 %
34 %
39 %
71 %
94 %

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Free Help Desk Revolution

The Free help desk revolution

One Year On

How ServiceDesk Plus has changed the way IT works, forever

The ManageEngine ITSM Survey was conducted among organizations that deployed the company's IT help desk software, ServiceDesk Plus Standard Edition, in the last 12 months. Originally designed to study the impact of the Standard Edition in the organizations help desk operations, the survey ultimately offers insights into the help desk market as a whole.

ServiceDesk Plus has more than 400,000 IT Technicians across 120 countries with the world class, Pink-verified help desk solution.

ServiceDesk Plus offered more than 20,000 free license worth $25,000,000 issued in a year. For every 30 minutes one free license is downloaded somewhere across the globe.

Results of those surveys are:

  • 47% implemented a help desk software solution for the first time ever.
  • 35% stopped paying for a help desk software.
  • 20% use help desk software beyond IT in other departments such as HR, travel, and maintenance and facilities.
  • 98% percent improved help desk productivity and attained incident management maturity.
  • 95% saw a significant increase in end-user satisfaction levels.
  • 34% saw a notable reduction in their delayed & incorrect ticket assignments.
  • 39% implemented a knowledge base for the first time ever.
  • 71% were able to measure performance by identifying and tracking key metrics.
  • 94% recommend ServiceDesk Plus to their friends and peers.

Here's what our customers say about us:

"ServiceDesk Plus is an amazing software. Thank you so much for making it free. Work is much more organized and easier now due to your assistance."

- Daniel Nadareski,
Middlesex county District Attorney Office.

"One of the easiest systems I have ever had to set up. Though easy to set up and configure, ServiceDesk Plus still has the power to deliver exceptional results."

- Ryan Walker,
Solutions Architect, Direct Response Ltd

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