ServiceDesk Plus 9.3 released

We are happy to announce the release of ServiceDesk Plus 9.3, the latest offering from your beloved IT help desk management software! This release comes with exciting new features that are a result of integrating insights from our customers with our years of expertise in the ITSM industry. Let us take you on a tour to help you explore all the amazing new features.

The General Data Protection Regulation (GDPR), which comes into full effect on May 25, 2018, is a privacy regulation that aims to protect EU resident's personal data. To this end, the GDPR clearly defines the scope of personally identifiable information (PII), which is any data that can be used to identify an individual, either by itself or in conjunction with another piece of data. If an organization collects personal data of EU residents, they'll have to comply with the GDPR no matter where they're located.

In this context, IT service desks also come under the purview of the GDPR, as they collect, store, and process PII. Some of the personal data that IT service desks deal with on a regular basis include:

• 1. Names, residential addresses, phone numbers, and email addresses of customers and staff members.
• 2. Staff information, including current role, department, and employment history.
• 3. Incident, service request, problem, and change records containing users' names, designations, seating locations, etc.
• 4. Identifiable information about devices issued to staff, like IMEI number in the case of mobile phones.
• 5. Details about technological support provided to customers or staff. For example, information on any assistive technology (e.g. screen readers, speech-to-text technology) used by differently-abled employees.