Log problems from incidents and link similar incidents to the problem.
During problem analysis, acquire critical asset-related information and view relationships in the CMDB.
Initiate a new change from within a problem when a permanent fix is identified.
One of the key things that we like about the problem management module is that if you have 100 incidents, you can close the problem and it will shoot the closure notification for each incident. I think that's awesome.
James Arnold, service desk manager, Manhattan Associates
Manage IT Problems and Ensure Better Service Availability