The Business Need :
Quality health care at affordable prices is becoming more and more an obligation to be satisfied by every walk of the health sector. To make such a service available at all times, it is vital for every department to function optimally and at their best.
Though support department being a dormant one in every organization, it facilitates the infrastructure availability for the rest of the organization always. Hence it is mandatory that this department function at its maximum efficiency to offer a pinnacle performance. Even a slightest deviation from its optimal performance could lead to chaos resulting in loss of lives at times.
The task of maintaining uninterrupted technical infrastructure, management of hospital administrative services, online delivery of patient data etc that constitute the overall health of the hospital per se, becomes the sole responsibility of the IT department.
People in charge of the IT support at health care organizations have a dire urgency in locating the problem, resolving it and intimating this to the parties concerned.
The lack of clear processes could lead to the support issues going haywire. Hence the requirement of a perfect-fit help desk becomes a modus operandi in establishing a quality health care enterprise.
Our Solution :
ManageEngine ServiceDesk Plus will help to deliver quality health care on all the fronts described above for health care compromised could result in loss of lives. The self-service portal of the ServiceDesk Plus comes to the advantage of your staff to resolve the issues on the go.
ServiceDesk Plus has been implemented in a variety of hospitals and health care corporations all-round the world which have been known to provide quality health care.