IT Incident Management

Speed Up Ticket Resolution with Smart Automations

With a wide range of process automations and code-free customizations, the incident management module from ServiceDesk Plus helps handle all incidents efficiently and restore IT service interruptions in no time. The incident management capabilities include the following:

  • Multi-modal ticket creation
  • Automatic application of SLAs
  • Auto assigning of tickets based on incoming ticket criteria
  • Built-in knowledge base
  • Custom closure rules
  • Automated notifications
  • Real-time help desk dashboard
  • Custom and out-of-the-box reports
  • Native mobile apps
What Customers Say
We’ve been able to attain a high level of incident management maturity with ServiceDesk Plus in a very short amount of time. Automated workflows, best practices out of the box, hassle-free communication, and high user satisfaction have helped us to achieve a world-class help desk solution at TPS.
IT infrastructure manager
TPS Nedvizhimost, Moscow

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