Interact with endpoints right from within the ticket to resolve issues faster
Deploy Software, Manage Patches, and Take Control of IT Assets.
Perform desktop and Mobile Device Management activities like asset management, application management, and profile configuration from your IT service desk console.
Deploy software packages remotely to end user machines and track the deployment status.
Enable end users to install or uninstall applications by requesting for these services in the Service Catalog.
Apply patches and updates automatically across the enterprise to keep your servers and workstations up to date and to simplify patch management.
Take control of any workstation and troubleshoot issues quickly and efficiently.
Scan IT assets such as Windows, Linux, and macOS devices with the new, unified agent for asset discovery. Manage your ServiceDesk Plus asset inventory and ServiceDesk Plus CMDB with up-to-date asset information.
Deliver a consistent remote support experience to your employees by leveraging the UEM Remote Access Plus add-on. Take remote control of IT assets, chat with end users and technicians, and broadcast announcements, all from within ServiceDesk Plus.
Detect anomalies like prohibited software, unlicensed installations, and insufficient licenses and take necessary action.
If you haven't downloaded the desktop and mobile device management plugin yet, you can do it now.