TeamViewer is a remote connectivity tool that provides universal remote access and seamless customer-first engagement solutions. It grants you the ability to access and control corporate devices remotely and securely so you can diagnose incident and service requests and remotely assist end users.
The collaboration between the cloud version of ServiceDesk Plus and TeamViewer allows you to resolve incidents and fulfill service requests more quickly and efficiently through the initiation of remote sessions. Equip your IT team with the right tools to handle complex IT issues and achieve better service delivery.
Note: This integration is only available for customers using United States Data Centers
The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.