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ITIL incident management handbook PDF

Incident management handbook:

How Zoho manages the spectrum of IT incidents

At Zoho Corporation, the parent company of ManageEngine, we have decades of experience in incident response and training as a global company with thousands of employees and over 180,000+ customers. This handbook captures all our learnings and the incident frameworks that we developed to handle every type of incident with process maps, checklists, and best practices.

As the incident threat landscape continues to evolve, we are still learning and adjusting our incident response approach. We hope this handbook makes for an informative read and helps you assess your existing incident response readiness, so you can bolster your incident response plan.

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