IT Service Catalog

Streamline Service Requests and Redefine Customer Experience

Design and Publish IT Services Quickly

  • Create a comprehensive catalog of IT and business services that you offer within minutes.
  • Use the drag and drop feature in ServiceDesk Plus to create templates for different services.
  • Associate workflows like SLAs, multistage approvals, and tasks to make work easier for service desk technicians.
  • Access a wide range of pre-built service request templates and customize them to your needs with minimal effort.

Drive a Compelling Shopping Experience

  • Provide a personalized experience for end users in the self-service portal by presenting only those services that the end users are entitled to or those that are relevant to their role.
  • Promote self help and improve operational efficiency.
  • Allow users to create and track their service requests on the go.
  • Keep end users informed at every step for better visibility and transparency.
  • Provide anytime anywhere access to end users by showcasing the service catalog in the self-service portal.

Automate for Efficiency. Optimize IT Service Delivery.

  • Enable the 5-stage approval process and trigger approval notifications automatically when a service request is raised from the service catalog.
  • Ensure automatic assignment of requests to the right technician and guarantee timely completion.
  • Wherever multiple hands are involved in a service request, define tasks and set task dependencies for smart collaboration.
What Customers Say
With IT services offered as catalog options right in the end user self-service portal, we were able to present a consistent and structured view of IT's request management capabilities completely automated with SLAs and approval workflows.
Tarek Saade
IT incident management senior team leader, averda
The World's Largest Organizations Rely On ServiceDesk Plus
Join the 100,000+ organizations who have streamlined their IT help desk operations