An IT service catalog is a directory of all the services that an IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated costs , and approvals . Service catalog can be of two types.
In their goal of moving towards a user-centric IT, IT teams build an IT service catalog for their end users to request a service which is very similar to their online shopping experience. With an IT service catalog, IT teams can:,
The IT service catalog functionality in ServiceDesk Plus has custom templates, automatic assignment of SLAs, code free automations and workflows, and a multi-stage approval process to enable IT help desk teams cover the whole nine yards of request management.
ManageEngine's ServiceDesk Plus is an IT help desk software that comes with a customizable service catalog where IT organizations can publish their supported IT services. Custom templates for each service enable end users to quickly choose services in the self service portal. The service catalog allows for process automation by enabling custom workflows to be associated with each type of service request. That means, you can configure approvals, SLAs, tasks and notifications to be automatically triggered when a service request is raised. Streamline service requests and make way for exemplary service delivery!
Story time : Listen to Zylker on how they handle service requests the ServiceDesk Plus way!