Make ITSM work beyond IT
with enterprise service management

ESM extends ITSM principles, like process standardization, automation, and self-service, across departments beyond IT. It helps HR, facilities, finance, legal, and other teams deliver structured, trackable, and scalable services through a centralized portal.

While ITSM focuses on IT operations, ESM applies the same proven processes and practices across other business departments. This ensures consistent service delivery, better visibility, and faster resolution of requests enterprise-wide.

Departments beyond IT often rely on spreadsheets, emails, or siloed tools to deliver services. This leads to inconsistent experiences, missed SLAs, and limited visibility. ESM enables every team to streamline services using proven practices while offering employees a consistent experience.

ServiceDesk Plus provides native ESM capabilities, including data and process autonomous service desks, custom configurations, unified portals, and admin-level governance. Departments can run their own service desks while staying connected to organization-wide ITSM controls, automation, and reporting.

Each service desk instance is licensed based on the number of technicians and IP-based assets. Existing customers can reuse their licenses for IT and purchase additional ones for other departments. Reach out to sales@manageengine.com for additional licenses, and organizations evaluating ServiceDesk Plus can email eval@manageengine.com for a free, rapid-start ESM demo.